Custom Order Policies
Custom orders require full payment up front to protect the artist and the customer.
Due to their nature, I cannot offer returns on custom orders. If you decide to cancel your order before I order materials or begin work on the project, I will refund your payment. If cancellation occurs after materials are ordered and work has begun, 50% of the payment shall be non-refundable. If I have to cancel your order due to unforeseen circumstances, you are entitled to a refund.
Orders are filled on a first-come-first-serve basis. Items are made to specifications that are approved by the customer, confirmed through email and/or text message. Before delivery, a photo of the completed order shall be sent via email or text for final approval. If the item does NOT fit the approved specs, I will correct or replace the item immediately.
If you do not pick up or accept delivery of the item within three weeks of the date agreed upon, I have the right to keep or resell your order.
All items are photographed before shipping for liability. Items damaged in shipping will be replaced, upon return of the damaged item. Any damage from daily wear is the responsibility of the customer. Repairs of wear and tear will be considered a new custom order.
I reserve the right to photograph your order for business purposes. Any new pattern designs used are the property of the business owner.
I look forward to partnering with you to create that perfect gift. Satisfaction is my upmost goal.
Madi Harbuck - Fiber Artist/Owner